Advanced services are a new route for manufacturers to secure competitive advantage in the market. With rising availability and adoption of digital technology, building an advanced service business model is becoming easier than ever. However, manufacturers still face substantial challenges...
Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...
Captain’s Log. Day eight of quarantine. Work has been busy; I’m grateful for the technology we have to collaborate and continue business during this time. I have walked around the block seven times today. I wonder how many days in a row I can eat frozen jalapeno poppers for lunch…